Moving Communities · Sport England

Thank you for participating in this survey.

Some of the questions in the survey will ask for your ethnicity and health data, this information will be used to understand the profile of individuals completing the survey and whether there may be similarities or differences in responses among different profiles. This sensitive information about you is considered special category data and is collected anonymously. The lawful basis for collecting any special category data is your explicit consent to do so. Special category data is personal data that needs more protection because it is sensitive. By completing this survey, you are giving your explicit consent for us to collect special category data about you. If you prefer not to provide this information, there is a ‘prefer not to say’ option that you can select.
Have you visited the centre in the last month? *

Your Last Visit

What was the main activity you participated in on your last visit to the leisure centre? Please select only one answer.
Overall, during your last visit to the centre, how satisfied or dissatisfied were you with the overall experience? Please select one answer only.
Which method(s) of transport did you use on your last visit to the leisure centre? Please select all that apply.

Your Experience More Generally

We now want to ask you about your experience more generally as opposed to your last visit.
Thinking about the exercise that you do at the leisure centre: I find the leisure centre inclusive and welcoming
Thinking about the exercise that you do at the leisure centre: I see people who are similar to me at the leisure centre
Thinking about the exercise that you do at the leisure centre: The leisure centre feels safe at the times I'd prefer to use it
Thinking about the exercise that you do at the leisure centre: I do not worry about experiencing sexual harassment when using the leisure centre
How important to you when visiting a leisure centre: Activities are available at convenient times
How important to you when visiting a leisure centre: It is easy to find information online about activities, such as session times, facility availability, or accessibility
How important to you when visiting a leisure centre: There are a wide range of activities available
How important to you when visiting a leisure centre: The centre is clean e.g. changing areas/activity areas
How important to you when visiting a leisure centre: Staff are helpful and friendly
How important to you when visiting a leisure centre: Staff are available to help when I need it
How important to you when visiting a leisure centre: Teaching/coaching staff are suitably qualified for the activities they are involved in
How important to you when visiting a leisure centre: The activities/memberships are value for money
How important to you when visiting a leisure centre: The activities are enjoyable and satisfying
How satisfied or dissatisfied with your centre: Activities are available at convenient times
How satisfied or dissatisfied with your centre: It is easy to find information online about activities, such as session times, facility availability, or accessibility
How satisfied or dissatisfied with your centre: There are a wide range of activities available
How satisfied or dissatisfied with your centre: The centre is clean e.g. changing areas/activity areas
How satisfied or dissatisfied with your centre: Staff are helpful and friendly
How satisfied or dissatisfied with your centre: Staff are available to help when I need it
How satisfied or dissatisfied with your centre: Teaching/coaching staff are suitably qualified for the activities they are involved in
How satisfied or dissatisfied with your centre: The activities/memberships are value for money

Online Services

Leisure centres are investing in online services (including artificial intelligence (AI) solutions) to make it easier for customers to find and book activities and improve your experience. These questions aim to understand if you used online services before you visited the centre.
Before your most recent visit, did you use online services to find information about sessions to attend, for example, session times, locations/providers, facility availability, or accessibility information? *
Which online service(s) did you use? Select all that are relevant.
Did you book your session online before attending the leisure centre?
Does your gym or leisure centre use AI as part of the service they provide to customers (e.g. chatbot, inductions)?
How confident are you that your gym or leisure facility is using AI in a safe and responsible way?
How confident are you that your gym or leisure facility is using AI to enhance your overall experience?

Recommend

How likely would you be to recommend your centre on a scale of 0 to 10, with 0 being Extremely unlikely and 10 being Extremely likely?

Activity Levels

In this section, we are going to ask you some questions about your activity levels.
In the past week, on how many days have you done a total of 30 minutes or more of physical activity, which was enough to raise your breathing rate? This may include sport, exercise and brisk walking or cycling for recreation or to get to and from places but should not include housework or any physical activity that is part of your job.
In the past week, on how many days have you done a total of 30 minutes or more of physical activity, which was enough to raise your breathing rate, within the leisure centre and its grounds (e.g. any courts, pitches etc.)?
In the past week, on how many days have you done a total of 30 minutes or more of physical activity, which was enough to raise your breathing rate, outside of the leisure centre and its grounds?

Cost-of-Living Impact

What impact, if any, has the cost-of-living increase had on your use of sports, leisure and health/fitness facilities over the last 12 months?

Environmental Sustainability

How would you rate the importance of environmental sustainability in your sport and physical activity choices?

About You

And finally, a few more questions about you.
Which of the following best describes you?
Is your gender identity the same as the sex you were registered at birth?
How old are you?
Please enter your postcode. Please note that the data will only be used to track the geographical areas where users are based, and not to identify any individuals.
Please indicate which one of the following best describes the profession of the Chief Income Earner in your household? Please select one answer only.
Do you have a longstanding physical or mental condition or illness that has lasted or is likely to last 12 months and which has a substantial adverse effect on your ability to carry out day-to-day activities? Please select all that apply.
Do you currently take any GLP-1 weight loss medication such as Ozempic, Wegovy, or Mounjaro?
To help us monitor our equal opportunities policy, please indicate to which of these groups you consider that you belong. Please select one answer only.

Thank you

This survey is designed to be completed by customers who have used their leisure centre recently. If you wish to give your leisure centre feedback, please contact them directly.

Moving Communities · in partnership with Sport England